Stream 3 | The Trade Arena
This is the story of the day Possum Creek Council switched on AI and its records started talking back. From obsolete policies and endless “FINAL” versions to outdated permissions and answers nobody can verify, the session reveals an uncomfortable truth: AI does not create poor information governance, but it makes the consequences faster, louder and much harder to ignore.
Through the story of Rachel, a Records Manager who has been warning about these risks for years, the session challenges the traditional approach of asking every employee to become a part-time records manager. Instead, we will explore how records professionals can move upstream, from chasing filing behaviour to shaping information architecture, lifecycle, automation and AI governance.
Elizabeth (Lil) Crump brings a unique blend of hands-on information management experience and technology leadership to her role as Business Development Manager for ECM at TechnologyOne. Before joining TechnologyOne, she spent many years working in local government and the water sector, leading information management, privacy, records, FOI, and technology initiatives. Today, she partners with organisations across Australia and New Zealand to improve governance, accessibility, and the strategic value of information, helping them prepare for an increasingly digital and AI-enabled future.