Speakers
THE NEXT GEN TECH LAB - HALL L
As organisations increasingly rely on technology, the need for effective ITSM becomes paramount. At its core, ITSM lets businesses more effectively design, deliver, manage, and improve how their IT is used, which ensures that IT services support business objectives and deliver value.
ITSM streamlines operations by standardising and automating routine processes, letting businesses significantly reduce manual efforts and errors. This efficiency reduces costs while freeing up valuable resources to focus on more strategic initiatives rather than daily operations.
Giovanni Forero has extensive experience assisting organisations with their information needs. With experience in United States of America, and Australia implementing information and record solutions for clients across all multiple verticals, consulting and developing information strategies to understand the information needs and behaviours of users and organisations.
With a Master on Information and Knowledge Management from UTS, he is currently in the latest stages of his Doctoral research for UTS, investigating the information practices of scientists when researching highly resistant bacteria.
Giovanni has contributed to various Information Science conferences, currently directs the Intelligent Information Management (IIM) practice at Konica Minolta, where he advises organisations to implement information solutions, from discovery to implementation and continuous improvement.