Stream 3 | The Trade Arena
As AI makes technology increasingly same-same, human understanding becomes the difference. AI can uncover hidden risk and find what we've missed, but it doesn't truly know our people, our places or what matters to us, and in this industry, that's everything. People bring the judgement, care, and local knowledge to understand what it means.
In this session, ZircoDATA CEO Tracey Wagner unpacks the importance of keeping the human edge in records management, drawing on her experience leading one of Australia's largest information and records management providers through a transformative shift in the industry. When everyone has access to the same technology, technology stops being the difference, and understanding becomes the difference.
