Artificial intelligence and machine learning can create meaning to all the information that we hold, recognise patterns, and categorise data. Thus, this can assist in managing and intelligently finding critical data to assist in making smart decisions.

Awareness and understanding of artificial intelligence for Information and Records Management practitioners are vital in this age as it will aid in automating document management workflows and the skill will help with the ability to enable new ways when it comes to searching, finding, using, and managing information within the workplace.

This workshop provides the fundamentals to kick-start your understanding.


At the end of this workshop, you should be able to:

  • Understand what is meant by Artificial Intelligence (AI)
  • Understand what is meant by Machine Learning (ML)
  • Understand the future role of Artificial Intelligence and Machine Learning in the Information and Records Management Profession