How can I update my personal information?

When you login to the RIMPA website click “Membership” to show the drop-down menu and choose “My RIMPA”, then click “Update details/Pay my membership”. On the left side of the screen click “Edit profile”. This will allow you to change your organisation name, phone number, email address, primary and work addresses, email subscription preferences, and position title. Make sure to click “Save Profile” when you are done.

What information can I not update online?

You cannot change your name, Member ID number, Join date, or Date of Birth online. If there are any changes that need to be made in these categories, please contact a Member Support staff member at [email protected]

Can my information be accessed by non-members?

A login is required for the community forum and resource library which means that your information is secured to those within our database. We do not share private information with anyone. Within the forum only your name, membership type, company, status, along with information you have provided in your bio, will be available to other members.

Why should I add information to my community forum profile? 

• The more information that you share with your fellow members, the more beneficial relationships you will be able to form with those in your industry
• Interact with like-minded individuals as you grow within your field
• Make new and beneficial industry contacts

Can I determine what information I share within the community?

You can control the amount of information that is shared in your community profile by logging in to your account within the community. Click on “My Account” and choose “Privacy Settings” from the dropdown menu.

Here you can choose whether you wish to be included in the member directory and community rosters. You can also choose who is able to see your details including picture, networks, company information, job title and department, address, phone number, education, job history, and interests. Each field has a dropdown menu offering the options “My Contact”, “Members Only”, “Public”, and “Only Me”.

Am I able to transfer my individual membership to another person?

No, RIMPA memberships are non-transferable.

Can I provide multiple email addresses for my membership?

Your RIMPA membership allows for up to two email addresses however your primary email address will receive all correspondence from RIMPA unless you notify us otherwise.

How do I renew my membership?

All RIMPA memberships are for a 12-month period, valid from the join date. When there are only two months remaining on your membership you will be provided with an invoice of renewal via the primary email address on file.

What if I do not receive my invoice?

If you are close to renewal time and you have not received your invoice, please contact the member support team at [email protected] to verify your contact details and have another invoice issued.

I need a receipt or proof of payment for my invoice, what do I do?

When you pay online you will be automatically issued a paid invoice statement to the email address on file. If you would like us to issue proof of payment, please contact the member support team at [email protected].

Can I change my membership type online?

No, you cannot change your membership type online. To change your membership type please contact the member support team at [email protected].

Do I need to login to access the RIMPA website?

You do not need to login to access the website however, to access member benefits such as the resource library, iQ digital archive, or sign up for events and training you must login.

How do I login to the RIMPA website?

On the RIMPA homepage click the orange “Member Login” button at the top. Type in your email address and password and then click “Login”.

What if I cannot remember my login details?

If you cannot remember your password, click the orange “Member Login” button then please click “Reset Password”. If you cannot remember your login email, please contact the member support team at [email protected].

Can I change my password?

Once you are logged in you can change your password by clicking your name in the orange box at the top of the RIMPA page. The drop-down menu will provide you with the option to “Change Password”. Once you have clicked change password it will ask for your current password and then allow you to register a new password. Confirm your new password and then click “Change Password”.

How can I view my training and event registrations with RIMPA?

Click on “Membership” at the top of the page. From the drop-down menu choose “My RIMPA” and then “Update Details/Pay My Membership”. This will take you to your profile and allow you to access your invoices and event registrations via links on the left side of the page.

How do I update my contact information?

Click on “Membership” at the top of the page. From the drop-down menu choose “My RIMPA” and then “Update Details/Pay My Membership”. This will take you to your profile. Click the “Edit Profile” link on the left side of the page. This will allow you to update your phone number, email address, home and work addresses, subscription preferences and position title.

Where do I find the list of upcoming events?

Click on “Events” at the top of the page and then “Events Calendar”. This will take you to the Events homepage. The events are listed by month. Click the month you are interested in, and you will see all training, workshops, and events that are scheduled for that month. Each event will have two links at the bottom, one to register and one to find out more information.

How do I register for an event as an individual?

Click on “Events” at the top of the page and then “Events Calendar”. Find the event you are interested in and click “Register for this event”. If you are only registering one individual, then click “Single Registration”. Type in your email address and click “Next”. If you are registered in the RIMPA system, it will say that a profile with this email address exists in our system and list your first and last names. If this is you, click “Next”. If this is not you, contact us at [email protected]. Choose the appropriate registration type from the drop-down menu and click “Next”.

Click “Proceed to Checkout & Payment” which will take you to the payment page. Choose to issue the invoice to either yourself or other. You can also have a copy sent to a third party by typing their email address into the “Copy Invoice To:” box. If you have a discount code, it can be entered into the “Discount Code” box.

If you wish to pay with a credit card online enter your card details and click “Submit Payment and Finalise Registration”. If you would rather be invoiced change the drop-down for payment method from “Credit Card” to “Pay on Invoice”. Then click “Submit Payment and Finalise Registration”.

How do I register for an event as a group?

Click on “Events” at the top of the page and then “Events Calendar”. Find the event you are interested in and click “Register for this event”. For group registration choose “Group Registration”. Type the first email address into the “Email Address” box and click “Add Registrant”, keep doing this until all members are listed and then click “Proceed to Checkout & Payment” which will take you to the payment page.

Choose to issue the invoice to either yourself or other. You can also have a copy sent to a third party by typing their email address into the “Copy Invoice To:” box. If you have a discount code, it can be entered into the “Discount Code” box.

If you wish to pay with a credit card online enter your card details and click “Submit Payment and Finalise Registration”. If you would rather be invoiced change the drop-down for payment method from “Credit Card” to “Pay on Invoice”. Then click “Submit Payment and Finalise Registration”.

I believe I am a member, but it is not giving me the member option. What do I do?

Please contact the membership team at [email protected] for assistance.

What credit cards can I use to pay?

RIMPA accepts Visa or Mastercard and a 2% surcharge is added to all credit card transactions.

Click here to view RIMPA Global - Events Terms and Conditions 

Who can I contact for help?

RIMPA headquarters is in QLD, Australia and runs on Australian Eastern Standard Time.

Our email address is [email protected].

To reach RIMPA via phone please call 1800 242 611 within Australia or 0800 400 625 from New Zealand.