Investigation into Services Australia’s response to myGov fraud

In 2022, media reported escalating incidents of tax fraud committed by unauthorised third parties linking genuine taxpayer records to ‘fake’ myGov accounts. The Office also received and investigated complaints involving unauthorised linking in Centrelink and Medicare accounts.

Unauthorised linking is where a genuine myGov customer's member service account is linked to a 'fake' myGov account without the customer's knowledge or authorisation. This investigation was to look at what Services Australia, as the myGov administrator, is doing to strengthen security for unauthorised linking. It was also to understand why there was an apparent lack of co-ordination across Centrelink and Medicare when helping people impacted by identity theft and my Gov fraud, including unauthorised linking.

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