Transform information management with business analysis techniques to drive success and master the information lifecycle.
DESCRIPTION
Modern information management goes beyond capturing records. Information Management professionals need to understand the information produced, the complexities of the digital records lifecycle, and the organisation itself. They analyse factors influencing operations and advise on how information management supports these initiatives.
In this course, we will explore how Business Analysis enables us to promote information management objectives. We will learn about Business analysis core concepts and best practice activities, and look at applying techniques that we can use to help establish information management programs.
Topics Covered
LEARNING OUTCOMES
At the end of this workshop, you should be able to:


Senior Advisor, Data Governance, Service NSW
Angela Johnson is a highly experienced professional with 25+ years in service management, digital, and data solutions across public and private sectors. She specialises in designing governance frameworks for trusted data sharing, operational efficiency, risk reduction, and sustainable technology investment.
She has led data and AI governance for major government initiatives (Smart Cities, Data Sharing, responsible AI adoption), focusing on transparency, integrity, efficient service delivery, and enhanced cyber resilience.
As a dedicated RIMPA Global trainer, Angela empowers information specialists in Australia and New Zealand to become strategic leaders who build Digital Trust, moving beyond traditional record-keeping.
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