DESCRIPTION
The Customer Data Retention & Disposal workshop provides the practical tools for managing customer data from collection to deletion
This workshop introduces practical, design‑led solutions to these challenges. Participants will explore why controlling the data lifecycle, especially timely and defensible disposal, is critical for privacy, cybersecurity resilience, and public trust.
Through real-world examples and insights from international research, the session will unpack the systemic factors driving over‑retention and provide clear, actionable approaches for embedding “retention by design” into services.
LEARNING OUTCOMES
At the end of this workshop, you should be able to:
- Understand why responsible data retention and disposal are essential for customer trust, service integrity, and reducing the impact of data breaches
- Recognise key complexities and systemic factors that drive over-retention
- Identify core principles, roles and lifecycle requirements which can guide consistent and lawful handling of personal information
WHO SHOULD ATTEND
This workshop is designed for records and information management professionals, privacy officers, cybersecurity practitioners, digital and service designers, data governance leads, policy professionals, and anyone responsible for managing customer information across its lifecycle.
-
Note that active participation is essential to benefit from the session fully, and no recordings will be provided in order to preserve the workshop's integrity and interactivity.
