Information Management Officer
City of Mitcham
Information Management Officer, a dynamic role at the centre of how Council manages and protects its information.
Reporting to the Team Leader Customer Communications, you will support best practice information management while delivering high-quality customer service to internal and external stakeholders. Working within a fast-paced team environment, you will contribute to records management, compliance, and continuous improvement initiatives. Key responsibilities include:
- Managing customer enquiries and requests.
- Undertake record capture, classification and disposal in accordance with Council policy, relevant legislation, and Electronic Document and Records Management System (EDRMS) requirements.
- Appraise and manage records in accordance with current General Disposal Schedules and relevant legislation, ensuring appropriate preservation, sentencing, retention and disposal to meet statutory and governance requirements.
- Processing Section 7 Searches and Requests to View Development Applications. Registering and managing records within Council’s CRM and Electronic Document and Records Management System.
- Providing helpdesk advice and support to staff on information management matters.
- Contributing to service improvements and other administrative duties as required.
- Identify Information Management Assets and update Council Information Management Register
- Build strong relationships with internal stakeholders to embed best practice Information Management, align solutions to business needs, deliver training, support adoption, and provide trusted advisory services. Other ad hoc administrative duties as required.
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