Online Short Course | Leading with Emotional Intelligence

Great Leaders don't just think they feel.

Effective records management leadership requires more than policies and procedures. Leading with Emotional intelligence helps records professionals strengthen judgement, manage risk conversation, and lead with confidence, clarity, and credibility.

As we navigate compliance, change and competing priorities every day, this eLearn explores how emotional intelligence supports trust and calm decision making.

In this eLearn you will be able to:

• Define Emotional Intelligence and explain its importance in effective leadership.

• Identify personal emotions, triggers, and behavioural patterns to improve self-awareness.

• Apply self-regulation strategies to manage emotions and respond calmly under pressure.

• Use self-motivation techniques to build resilience, maintain focus, and stay positive.

• Recognise and interpret others’ emotions to demonstrate empathy and understanding.

• Demonstrate emotionally intelligent communication skills to strengthen relationships, influence others, and manage conflict.

• Apply Emotional Intelligence strategies in leadership situations.