Online Short Course | Information Management | Metadata in Practice

You’ve just stepped into a records management role at a challenging time. A recent legal case exposed gaps in email metadata, making it impossible to prove who knew what and when. An FOI request took three times longer than expected because records couldn’t be filtered reliably. A retention review failed due to inconsistent classification metadata.

The records exist, but the metadata that makes them usable, trustworthy, and defensible does not.

Metadata sits at the core of information management. It enables records to be found, understood, and relied upon over time. Yet in many organisations, it is inconsistently applied, poorly governed, or treated as a technical detail rather than a business-critical asset.

Metadata in Practice eLearn introduces metadata from a practical information management perspective. It goes beyond definitions to explore how metadata functions in real records environments supporting classification, retention, access, and retrieval across digital and hybrid systems. Through realistic scenarios, you’ll see where metadata breaks down, the risks that it creates, and what good practice looks like in day-to-day work.

Designed for records and information professionals, this eLearn provides the essential foundation needed before moving into system design, governance, or advanced metadata frameworks.