Information Management eLearns
The Information Management domain focuses on the practical skills and knowledge required to effectively create, organise, store, and maintain information across its lifecycle. These eLearns cover core areas such as records management, classification, retention and disposal, and digital information practices, helping you build strong, consistent processes within your organisation. Whether you are new to the field or looking to refine your approach, this domain supports the development of efficient, compliant, and well-structured information management practices.
Information Management Principles
This course gives records and information professionals the practical knowledge needed to manage information confidently across its entire lifecycle. Learn how to distinguish data, information, and records; manage multiple record types and digital formats; and apply best-practice recordkeeping standards in real-world environments.
You’ll explore retention, sentencing, disposal, and archiving requirements, tackle everyday information management challenges, and understand the evolving role of IM professionals in a digital first workplace.
An ideal eLearn for anyone looking to strengthen compliance, reduce risk, and support efficient, accountable business operations.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Create and Capture Foundations
In today’s information driven organisations, the quality of your data determines the quality of your decisions. Yet too often, poor capture practices lead to duplication, inconsistency, compliance risks, and costly rework.
This eLearn equips information management professionals with the essential skills to get information right from the very beginning.
You’ll explore the foundations of effective information capture and creation, learn practical techniques to improve consistency and usability, and discover how to embed quality into everyday processes.
By the end of this course, you’ll be able to:
- Capture information accurately and efficiently at the source
- Apply structured techniques to improve consistency and control
- Identify and prevent common quality issues before they escalate
- Support stronger governance, compliance, and data readiness
Whether you're managing records, improving data practices, or preparing your organisation for AI and automation, this course gives you the tools to build reliable, high-quality information from day one.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Create and Capture Strategy Governance Control
Information doesn’t manage itself—and poor capture is where most information management strategies fail before they even begin.
Create and Capture: Strategy, Governance, Control is a practical, forward-thinking eLearn designed for information management professionals who want to take control of how information enters, flows through, and is preserved across the enterprise.
With this eLearn, you will learn how to design an enterprise capture strategy, align it with business rules and standards, and implement governance models that ensure accountability and compliance. From vendor selection and procurement to leveraging automation and AI for defensible capture, every module is built to help you make smarter, more strategic decisions.
You’ll also explore how to:
- Capture information seamlessly across diverse enterprise platforms
- Measure and improve your organisation’s capture maturity
- Ensure long-term usability, accessibility, and preservation of critical information
Whether you’re modernising legacy systems or building a future-ready information ecosystem, this eLearn equips you with the tools, frameworks, and insights to capture with confidence and govern with authority.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Metadata in Practice
You’ve just stepped into a records management role at a challenging time. A recent legal case exposed gaps in email metadata, making it impossible to prove who knew what and when. An FOI request took three times longer than expected because records couldn’t be filtered reliably. A retention review failed due to inconsistent classification metadata.
The records exist, but the metadata that makes them usable, trustworthy, and defensible does not.
Metadata sits at the core of information management. It enables records to be found, understood, and relied upon over time. Yet in many organisations, it is inconsistently applied, poorly governed, or treated as a technical detail rather than a business-critical asset.
Metadata in Practice eLearn introduces metadata from a practical information management perspective. It goes beyond definitions to explore how metadata functions in real records environments supporting classification, retention, access, and retrieval across digital and hybrid systems. Through realistic scenarios, you’ll see where metadata breaks down, the risks that it creates, and what good practice looks like in day-to-day work.
Designed for records and information professionals, this eLearn provides the essential foundation needed before moving into system design, governance, or advanced metadata frameworks.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Metadata Implementation, Governance and Migration
Metadata sits behind almost every information governance outcome your organisation depends on, yet it is often overlooked until something goes wrong. A failed migration, inconsistent retention triggers, poor system configuration, weak access controls, or unvalidated AI-generated tags can quickly expose serious compliance, privacy, and operational risks.
Metadata Implementation, governance, and migration eLearn provides records and information management professionals with a practical, governance-focused understanding of how metadata works in real organisational environments and what is required to keep it reliable, consistent, and defensible over time.
Through real-world scenarios and advanced practice insights, this course examines metadata implementation, schema design, validation, quality assurance, migration risk, interoperability, and the governance of automation and AI-enabled metadata. You will develop the judgment needed to identify hidden vulnerabilities, strengthen governance controls, and make better decisions in high-risk environments.
Whether you are preparing for an audit, overseeing system change, managing metadata standards, or strengthening enterprise information governance, this course will help you move from basic awareness to strategic control.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Classification in Practice
In today’s data-heavy environment, effective classification is no longer optional; it’s essential. Yet many information management professionals face the same challenge: systems that look good in theory but break down in practice.
This eLearn is designed to change that.
You’ll start with the core foundations of classification, building a clear understanding of how and why classification frameworks work. From there, you’ll move into practical application, learning how to implement classification in real-world scenarios—across systems, teams, and workflows. But it doesn’t stop there.
One of the biggest gaps in information management is not building classification systems but keeping them accurate over time. That’s why this course also focuses on maintaining consistency, quality, and long-term reliability, so your classification remains effective as your organisation evolves.
By the end of this eLearn, you’ll have the confidence and practical tools to design, apply, and sustain classification systems that deliver real business value.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Classification Governance and Control
In today’s complex digital environment, classification is no longer just about organising information; it’s about controlling risk, enabling compliance, and unlocking business value.
This eLearn takes you beyond theory and into real-world application. You’ll explore how classification functions as a critical enterprise control, shaping how information is governed, accessed, and trusted across increasingly interconnected systems.
Through practical insights and modern approaches, you’ll learn how to:
- Design and maintain classification systems that actually work in dynamic environments
- Integrate classification across enterprise and digital ecosystems
- Strengthen risk, compliance, and continuous improvement strategies
- See classification in action through real-world scenarios
Whether you’re refining an existing framework or building one from the ground up, this course equips you with the tools to move from fragmented structures to strategic control.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Access and Use
Information drives decisions: the real advantage lies in how effectively you can access and use it. Information is only as valuable as your ability to access and use it effectively.
This eLearn is designed for information management professionals who want to move beyond compliance and into confident, strategic practice.
Explore the foundations of records access and use, and build confidence in navigating complex information environments. Learn how to find and use records efficiently, reducing friction and improving outcomes across your organisation. Tackle the challenges with practical strategies for managing access in digital environments, balancing usability with security.
Whether you’re refining existing systems or leading transformation, this course equips you with the insight and tools to make records work for you securely, intelligently, and with impact. It’s a shift in how you think about information. Equip yourself with the tools, insight, and confidence to make records a powerful asset in your organisation.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Storage and Preservation
In an environment where information volumes are expanding and compliance expectations are intensifying, effective storage and preservation are no longer optional; they are essential. For records and information management professionals, the challenge is not just where to store records, but how to ensure they remain secure, accessible, authentic, and usable over time.
The Storage and Preservation eLearn is designed to enhance your approach from operational storage to strategic information stewardship. It provides a comprehensive, practical exploration of how to manage both physical and digital records across their lifecycle while mitigating risks, supporting compliance, and enabling reliable access when it matters most.
You will explore:
- The foundations of effective storage for physical and digital records
- Secure, accessible retrieval practices that balance protection with usability
- Proven preservation strategies and the risks that can undermine them
- When and how to approach conversion and migration
- Ongoing monitoring and maintenance to keep systems performing at their best
The eLearn includes a Storage & Preservation Starter Pack, a guideline on how you can strengthen your organisation’s approach from day one.
Whether you are refining existing frameworks or addressing emerging challenges, this eLearn will help you build confidence, capability, and control in managing your organisation’s most valuable information assets.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Secure Destruction of Digital Records
This 1-2-hour course is designed for records management professionals to master the secure destruction of digital records. The course covers essential topics such as understanding the importance of secure destruction, identifying sensitive information, methods for secure destruction, compliance with legal and regulatory requirements, and best practices.
Learning Objectives:
At the end of this course, learners will be able to:
- Understand the importance of secure destruction of digital records
- Identify types of sensitive information that require secure destruction
- Identify various methods for secure destruction of digital records
- Comply with legal and regulatory requirements for digital record destruction
- Implement best practices for secure destruction in an organisation
- Evaluate and select appropriate destruction tools and services
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Ethics and Privacy
Ethics and privacy are at the heart of professional records management. Every decision from handling routine emails to managing sensitive documents carries implications for individuals, teams, and the organisation as a whole.
This course focuses on real-world application, equipping records management professionals to recognise ethical and privacy risks, apply controls, and make informed, transparent decisions. You will explore how to manage trust, prevent harm, and act responsibly when policies alone don’t provide all the answers.
Through practical scenarios, guidance on emerging technologies, and strategies for escalation, you will strengthen your ability to act ethically, safeguard privacy, and uphold professional standards across the information lifecycle.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Privacy Law Fundamentals (Australia)
Privacy law in Australia is primarily governed by the Privacy Act 1988 (Cth), which establishes the framework for handling personal information. This course will introduce the foundational elements of Australian privacy law, providing a comprehensive understanding of its key components.
Learning Objectives
The main themes covered include:
- An overview of the Privacy Act 1988 (Cth), its purpose, and scope.
- The Australian Privacy Principles (APPs), which form the cornerstone of the Act and guide the collection, use, and management of personal information.
- Clarification of what constitutes personal and sensitive information, and the rights of data subjects under the Act.
This foundational knowledge is essential for records management professionals to ensure compliance with legal obligations and to safeguard the privacy of individuals effectively.
Disclaimer
The legislation is subject to change. This course content must not be taken as legal advice.
Managing PII for Record Managers (Australia)
Protection of personal identity information (PII) is a shared responsibility that requires diligence, attention to detail, and a commitment to upholding privacy principles. This course is tailored specifically for professionals like you, who are at the forefront of managing sensitive data.
Learning Objectives:
At the end of this course, learners will be able to:
- Recognise what constitutes personal identity information and its categories.
- Understand why safeguarding PII is crucial.
- Learn about the Privacy Act 1988, Australian Privacy Principles and the notifiable data breach scheme.
- Gain Knowledge of data protection laws across Australia.
- Implement Access Controls to manage and restrict unauthorised access to PII.
- Recognise PII Breach Impacts for both individuals and organisations.
- Create a PII Management Plan.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Managing PII for Record Managers (New Zealand)
Protection of personal identity information (PII) is a shared responsibility that requires diligence, attention to detail, and a commitment to upholding privacy principles. This course is tailored specifically for professionals like you, who are at the forefront of managing sensitive data.
Learning Objectives:
At the end of this course, learners will be able to:
- Identify the concept of Personal Identity Information (PII).
- Distinguish between PII and other sensitive information.
- Recognize the importance of protecting PII.
- Understand the Privacy Act 2020 and New Zealand Information Privacy Principles.
- Learn the protocols for notifiable privacy breaches.
- Comprehend the consequences of PII breaches.
- Apply encryption techniques and access controls to protect PII.
- Implement best practices for disposal and destruction of PII.
- Develop a PII management plan with KPIs and regular audits.
- Conduct training and awareness programs on PII protection.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.
Recordkeeping Essentials
To keep or not keep records that’s the question we all have especially when we are not information management professionals. Maintaining accurate and organised records is crucial for success in today’s business world.
Whether we work in government agencies or private organisations understanding the essentials of information management will greatly enhance efficiency and compliance.
RIMPA Global in Collaboration with Public Record Office Victoria PROV brings you this course to equip you with knowledge and skills to manage records effectively specifically for non-records professionals.
Learning Objectives:
At the end of this course, learners will be able to:
- Understand what constitutes a record.
- Explain the importance of maintaining records.
- Identify individual responsibilities in the record-keeping process.
- Understand the life cycle of records from creation to disposition.
- Understand and apply appropriate retention periods for different types of records.
Duration and Access:
- This course should take you 1-2 hours to complete.
- Access to the course will be valid for four weeks from the date of purchase.