Developing Skills for Digital Government: A Review of Good Practices Across OECD Governments
The OECD's recent working paper, authored by Magdalena Burtscher, Stefano Piano, and Benjamin Welby, delves into the transformative potential of digital technologies in government. By reviewing good practices across OECD countries, the paper underscores the critical need for investing in the digital literacy of civil servants to foster a more accessible and effective public service. Through an analysis of training activities, informal learning opportunities, competence frameworks, and evaluation methods, it offers a roadmap for enhancing digital government services. This initiative is pivotal in ensuring public sector workers are equipped with the necessary skills to navigate and lead the digital transformation, making government services more efficient and user-friendly.