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The top five lessons to enable alignment between business outcomes and governance requirements presented by Jade Reed at the 2018 Inforum convention.

This guide provides practical standards for creating and maintaining accurate Name and Address Register (NAR) records. It includes naming conventions, address formatting, phone and email standards, duplicate prevention techniques, approved abbreviations, and data entry rules to improve data quality, consistency, and searchability across organisational systems.

Gain valuable insights into current information management practices across participating organisations. This benchmarking resource provides a snapshot of key trends, including EDRMS platforms, governance, digital strategies, staffing, training, compliance, and records management practices, helping organisations compare their maturity and identify opportunities for improvement.

Written by Kylie Welch, This practical guide provides step-by-step advice for establishing and maintaining an effective records management programme. Covering governance, executive support, policies, staffing, training, information governance, storage, communication, and continuous improvement, it offers practical guidance and proven strategies to help organisations build a compliant, sustainable, and successful records management function.

This document outlines the procedures and best practices for managing, storing, and disposing of electronic files within a business environment.

This document outlines the procedures and best practices for managing, storing, and disposing of hard copy records within a business environment.

This practical guide helps staff determine where different types of business information should be stored to support effective information management and compliance. It explains what constitutes information of business value, when records should be captured in an EDRMS, and how to distinguish between personal, collaborative, and official business information using simple decision-making guides and examples.

This procedure provides a practical framework for the lawful disposal of digital records in accordance with Public Record Office Victoria (PROV) standards. It outlines responsibilities, retention and disposal requirements, authorisation processes, secure destruction methods, transfer of archival records, and ongoing compliance activities to help organisations manage digital records disposal in a consistent, compliant, and defensible manner.

Tips for creating a 12-Month strategy which covers audience, content, timing, and channel.

This handy reference guide provides an overview of Australia's cybersecurity, cybercrime, and cybersafety landscape, along with links to key government agencies, legislation, research organisations, and online resources. Ideal for information management professionals seeking trusted sources to strengthen cyber awareness, understand the regulatory environment, and access practical guidance on protecting information and managing cyber risks.

This guide outlines the key risks to consider when planning and delivering a digitisation program. It provides practical guidance on quality assurance, governance, metadata, preservation, security, and compliance to help ensure successful and sustainable digitisation projects.

Records are not artefacts: Australian government records in the age of Digital Continuity presented by Christopher Colwell at the 2018 In-Forum convention.

This handy jargon buster provides clear definitions for common digital preservation, archives, and information management terms and acronyms. A useful reference to help you navigate industry language and better understand key concepts.

This corporate procedure outlines best practices for digitally signing outgoing correspondence. It provides guidance on when digital signatures are required, approved signing methods, delegated authority, and recordkeeping requirements to ensure signed documents remain authentic, compliant, and securely managed.

This practical decision tree helps staff determine when a document requires a digital signature and when one is not necessary. By guiding users through common scenarios—including approvals, contracts, committee decisions, and standard correspondence—it promotes consistent decision-making, supports governance requirements, and ensures the appropriate use of digital signatures across an organisation.

A report and guide to using digital signatures including executive summary and resource information.

This example demonstrates how a council implemented the digital signing of meeting minutes to support electronic recordkeeping. It provides a practical reference for organisations considering digital approvals while maintaining compliant, authentic, and trusted official records.

This policy outlines the requirements for the lawful disposal of paper records following digitisation. It provides guidance on defensible disposal processes, quality assurance, risk assessment, and compliance to ensure digitised records remain authentic, reliable, and legally admissible while meeting recordkeeping obligations.

Here are some risks/issues that may need to be considered in any digitisation plan/program.

Digitisation project in the Toowoomba Region presented for the Queensland Chapter Meeting 2019.